The Account Management team is responsible for providing Carrier Customers such as IXCs, CLECs, Resellers and Wireless service providers with a means of communication. Each Local Service Provider is assigned a primary Account Manager who provides overall support including but not limited to the following:

• Providing information on products and services
• Facilitating operational reviews as needed
• Identifying, analyzing and responding to customer needs
• Resolving bill disputes
• ASR and LSR support